Frequently Asked Questions
Find answers to common questions about your BATCH experience
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify an order within 60 minutes of placement by contacting support.
Are your materials sustainably sourced?
At BATCH, we prioritize high-quality, ethically sourced fabrics. Detailed composition and origin information can be found on individual product labels.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a priority replacement.
Do you offer international shipping?
Yes, BATCH ships to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout.
How do I care for my BATCH garments?
To maintain the longevity of your pieces, we recommend following the specific care instructions printed on the internal garment tag.